Privacy Policy

Introduction

Helix Forge is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website and services, in compliance with Singapore's Personal Data Protection Act (PDPA).

Data We Collect

• Contact Information: name, email address, phone number
• Usage Data: IP address, browser type, pages visited
• Communication Data: messages sent through contact forms
• Cookie Data: preferences and session information

How We Use Your Data

• To provide and deliver our AI integration services
• To respond to inquiries and communicate with you
• To improve our website and service offerings
• To comply with legal obligations and PDPA requirements
• To send relevant information about our services (with consent)

Data Protection Measures

We implement appropriate security measures to protect your personal data:

• Encryption of data in transit and at rest
• Access controls and authentication requirements
• Regular security audits and assessments
• Staff training on data protection practices
• Incident response procedures

Data Retention

We retain your data for the following periods:

• Contact form submissions: 3 years
• Service records: 5 years
• Financial records: 7 years (legal requirement)
• Marketing data: until consent withdrawn

Your Rights Under PDPA

You have the right to:

• Request access to your personal data
• Correct inaccurate or incomplete data
• Request deletion of your data
• Withdraw consent for data processing
• Request data portability
• Lodge a complaint with the Personal Data Protection Commission (PDPC)

Third-Party Services

We may share data with trusted third parties:

• Cloud hosting providers for website infrastructure
• Analytics services for website improvement
• Email service providers for communication
• Payment processors (if applicable)

All third parties are required to maintain appropriate data protection standards.

International Data Transfers

While we primarily process data within Singapore, some third-party services may involve international data transfers. We ensure appropriate safeguards are in place through standard contractual clauses and adequacy decisions.

Cookie Usage

We use cookies to enhance your experience. For detailed information, please visit our Cookie Policy.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the modified policy.

Contact Us

For privacy-related questions or to exercise your rights:

Email: [email protected]

Phone: +65 6273 8491

Address: 182 Cecil Street, Frasers Tower, #18-01, Singapore 069547